SHIPPING AND RETURNS

Delivery

Estimated Delivery Timeframes

UK Standard Tracked 3-5 working days
UK Next Day Tracked 2-3 working days
USA & Canada Tracked 3-7 working days 
EU Standard Tracked 5-14 working days Delivered Duty paid (DDP) SALE ITEMS EXEMPT – FEES MAY APPLY 
Rest of World Tracked 10-20 working days

(Please note these delivery timeframes are estimates only and cannot be guaranteed)

We are a small family run business who are dedicated to delivering your Pretty Tiffin purchase in perfect condition.  As such, it is important for us to be honest about delivery times and cost.

We ‘ship’ twice a week, so delivery times can vary a little depending on when your order is received.

You will receive a confirmation email once your order has been dispatched, and all being well, your order will be with you within the allotted timeframe. However from time to time, adverse weather or other events beyond our control may lead to a slightly longer delivery time.

(Please note upgrading to Next Working Day Delivery will not alter the picking and packing time, but will guarantee a quicker delivery once your item is dispatched)

UK DELIVERY

Standard UK delivery items are sent via EVRi whose assigned courier will attempt delivery on 3 separate days.  If you don’t think you’ll be at home for your delivery you can request the courier deliver your parcel to a neighbour, or another safe place.

NON-UK DELIVERY

For non-UK orders we will either use EVRi International services, Royal Mail, UPS or an EU equivalent (Mondial Relay, La Poste) depending on from where your item is dispatched (we have a small warehouse facility in France and some orders may be shipped from there).  All being well, your order will be with you within 7-12 working days of purchase. You’ll receive a confirmation email once your order has been dispatched and tracking information from the courier will be provided. Please check your spam folder if you do not receive this. Please note for orders to countries outside of the UK and US you may receive a ‘delivery successful’ notice from EVRi within a few days of your order being shipped. Please note this is confirmation that the first part of your parcels journey is complete (the handover from Evri to the shipping agent) and is not notice that your parcel is actually delivered. Once your parcel passes customs and lands it will connect up in your destination country and onward tracking with the local courier will be available.  

Import Duties & Taxes

For most orders to the EU- we ship DDP (Delivered duties paid) This means you have nothing to pay after your order is placed with us. PLEASE NOTE; ALL ‘Sale items’ are shipped from the UK and therefore maybe subject to import taxes and fees.

If your delivery address is outside the UK or EU then you may have to pay import taxes which are your responsibility and you should contact your national customs office for more details. Usually the courier will contact you directly to pay any duties due. Kindly note parcels returned to us that are due to duties not been paid will not be refunded. 

We will do our best to keep you updated, but if you have any queries about your delivery please do not hesitate to get in touch.

FAILURE TO DELIVER

Please make sure the point of delivery is clearly labelled (house/ flat number, letter or mail box), otherwise the courier cannot deliver the shipment correctly and we cannot guarantee delivery to the given address.

If delivery fails due to an incorrect or missing name or address, re-delivery charges will apply.

If you do not want a second delivery and would like to cancel the order, the shipping costs will still have to be deducted from the refund amount because we have attempted to deliver and shipping costs will apply.

Returns

We happily accept returns within 30 days of receiving your order (exchange only on sale items). Simply contact us detailing the order number and item to be returned. Returned goods must be in brand new condition. The cost of returning the items is your responsibility.

UK Returns
If you live in the UK we will send the exchanged items back to you for FREE (first exchange only, excluding sale items).

International Returns
The cost of returning the goods is your responsibility. If returning items from outside the UK please clearly mark your package RETURNED GOODS. Also include the words RETURNED BRITISH GOODS on the customs declaration to prevent any import charges being incurred. Returned items that incur an import charge may not be accepted and may be returned to the sender. If we have to pay any import charges then we reserve the right to deduct these costs from any refund due.